Nikoletta Knapcsek Mentor

am a creative, open-minded, international person, always on the go. I have excellent organisation skills and an extensive experience in client relationship management. Having been an entrepreneur and a mother of three, I have good problem solving skills. I communicate and negotiate well. I enjoy working autonomously as well as in a team. I have an extensive overview of all aspects of the business such as customer care, marketing and sales, IT, finances, business and product development. I am familiar with the corporate and the rating agencies’ world, and I have a good understanding of financial instruments.

I have recently re-joined Moody's as an Assistant Vice President Relationship Manager. I mainly cover Italy and UK/Ireland.

Previously, I was the owner and manager of my own educational business, where I offered English-language courses to children with the Helen Doron methodology and to adults with a speaking oriented approach. Over time, I have got a good grip of the importance of understanding and satisfying individual customer needs.

I have also played an important role in the Helen Doron educational franchising network, where being the Master Franchisor of Milan-Monza-Pavia, I was in charge of the business development of the area. In addition to coordinating the existing small business Learning Centres, I found and helped teachers and entrepreneurs to establish new ones.

Before founding my own business in 2010, I worked as a Vice President for the Rating Agency Moody's for over 10 years. I enjoyed all the professional aspects of structured finance ratings such as business modelling and corporate law, having both an Economics and a Law Degree.

Ever since, I have attended several coaching courses and read relevant books, and learnt that the most important thing in life is to make your passion work for you.

customer relations, entrepreneurship, small business development, coaching, conferences, hiring, problem solving, public speaking, relationship management, budgeting, time management, well-being advise.

Mentee to gather take-aways from the sessions and be part of the thought process of each session in order to lead to concrete success. Mentor to gain further experience, and learn from different situations that can be used in further mentorships.

List of key strategic challenges, have concrete problems to work on.