My professional background
I have managed attractions and venues that consisted of rides, shows, museums, restaurants, retail stores, event facilities, theaters, and guest amenities. My primary areas of expertise include operations, guest services, ticketing, food & beverage, retail, special events, group sales, security, safety, maintenance, landscaping, and human resources. I believe that delivering an exceptional customer experience is critical to business success. I can most help small business owners who are launching or operating restaurant, retail, special event, entertainment, and recreation businesses with development of business plans, customer service programs, staffing and human resources procedures, training guides, strategic plans, product and service strategies, operating / procedure manuals, safety programs, and green business practices.