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How to minimise risk when you staff members that would be working from home using company resources such as a phone to recruit or get new business? Im worried about a phone bill that could be very high yet with very little return on investment...

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Hi Cedric. Hi. One way is to get in the web a good performance monitoring software app for remote call center. There you can observe metrics of your interest, compare them to your own standards, draw conclusions and make adjustments. Enjoy the process and have success.

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Any monitoring software app that you can recommend?

Report Cedric's answer

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One of the memorable experience I had when I hire new work at home team members and I let them use our virtual phone and my bill got skyrocket to 500%.

I share this to you not to brag or be afraid. I want you to know the pros and cons of having a work at home team member.

How do I resolve it?

1) Ofcourse, I pay the bill. 2) Get a monitoring software app like Miguel suggest. Try to find at Google that has capacity to do screenshot monitoring. 3) Configure your virtual phone like restrict the country codes if needed, enable the call recording and limit per call. 4) Train and always make a mock up calls on their first 2 weeks to a month ( Honestly, I did the training but due to urgent campaign. I got forgot to provide more mock ups calls on them).

Hope you got some inputs from my experience.

Report Ron Oliver's answer

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Cedric, I focus more on sales and recruiting so I put it up front in a contract with employees of what they are expected to bring in each week and celebrate the new work brought in. I made it a game where they compete and win. Honestly, the people you want doing that job are competitive and worthy of the sales/recruiting title. They were so busy trying to win the prize that they produced more meetings and booked more appointments and increased sales. If they booked a call or meeting, we received the note to follow up and confirm. the person that had the most successful bookings that week won a prize. Have fun with it and the employees with the least amount of bookings or whatever you want to measure is the lowest performer. No one wants to be the lowest. After a month or two you know who to let go and save the money on monitoring people who don’t produce.

Report Cheri's answer

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