Do not promise what you cannot deliver
Do not overextend your resources and get a reputation for poor performance.
Do not tell the customer what he or she wants to hear. Tell them what they need to know. They will respect you for it.
Network constantly on professional sites such as Linked In, Quora, Alignable and others. Use Groups and Q&A features to accumulate an "Expert" rating from peers in your field.
Blog like there is no tomorrow. A blog is quite different than a web site. Provide good, solid information free of charge and use blog searches for synergistic businesses to team with. Teaming is an absolute necessity these days.
Be prepared to provide information, samples and valuable service gratis as a marketing tool. Introduce yourself and then immediately engage the client with your presentation tools available to bring your expertise to whatever topic they are interested in. Let them take you where they want to go with their concerns and their needs. Apply your presentation tools and expertise dynamically on the fly in a sincere manner to those concerns and needs and you will be in demand for follow up business.
Quote and bill what the client can afford and grow with him (in content and resources).
Be dedicated to working yourself out of a job with a specific customer and having your client take over by training him. He will remember you and recommend you to 10 others.
Remember growth is a function of persistence and foresight. Know where your market is headed and get their first - then write and speak about your success indirectly by helping others. Demonstrate humility and a satisfaction in helping others succeed. They will find ways to give you credit. There are ways of tooting your horn without making peoples' lights go out.
Word of mouth advertising from pleased clients is a sure ticket to success.
Report Kenneth's answer
Simply treat the customer as : 1. They are your own family. 2. They paid you thousands of dollars to answer the question. 3. They are the one and most important task you have at the moment. 4. Willing to active listen and never act like you are preparing to answer. Most customer need only to be listened to , there might be no answer needed to their request. 5. start with smile and end with one.
Good luck !
Report MM's answer
Great Question - In addition to the answers provided above (which are spot-on); exercise the Platinum Rule, versus the Golden Rule! The Golden Rule tells us to treat others as we (ourselves) desire to be treated; but I'll bet what you didn't know is that in doing so, we only connect/resonate with approximately 25% of our audience (most personality scales/tests tell us that only about a quarter of people in the world are just like us) - leaving out the remaining 75%!.
Rather (particularly in Customer Service), we need to exercise the Platinum Rule in treating others the way that THEY desire to be treated :). In doing so, we capture the other 75% "out there" that are not wired the way we are.
But (you may ask), how do we do this?
You do so by listening, observing and serving others in a manner they able to related to (i.e. how they are wired), and then strive to deliver to/with/for them at that level (on their terms). For more information/resources, just Google "platinum rule in business" and go from there!
Report Matthew's answer
Providing superior customer service will make or break any organization over the course of time. It is imperative to understand the importance of providing a memorable and successful customer experience during every interaction. Most customers will only remember their very last interaction with your company so every touch point matters. here are some simple tactics that are very powerful: - Always deliver on what you say or quote (under promise and over deliver) - Always sell/explain your product or solution with full disclosure (integrity) - Never argue with a customer under any circumstance (customer is always right) - Follow up on any open items or deliverables - Always answer your phone or call back within acceptable time frame depending on the business - Make sure the customer feels valued and important no matter what the interaction is - Be creative and solve the customers problems - Differentiate the experience for the customer - People buy from people, never forget that - Always do the right thing because it takes years to build a strong reputation and it takes minutes to lose it
Finally, it is important to have some type of customer feedback forum or survey process to make sure that your customers feel heard and also for feedback on how to improve.
Report Mark's answer
Excellence through Customer service can be achieved by focusing on the customer intently. Often times a customer complaint, whether warranted or not, is due to frustration, usually with not understanding the product or service, wrong expectations, or the product or service provider did not succeed in offering the correct product. Whatever the issue, I find that simply listening to the consumer issue and empathizing is 90% of the battle. This will help build trust and allows the customer to enter a state of being which will allow them to collaborate with you to find a possible solution. Another thing to remember when dealing in customer service is that not every issue has a solution that you can facilitate and that is ok! The goal of customer service is to ensure your customer that you care about the issue they are having, you care about them, and are willing to collaborate with them on finding a solution. Just keep in mind you will not always be able to help every customer from beginning to end!
Report Donald's answer
Listen to what they are saying...find the issue behind the issue. Under promise and over deliver. If you need to solve an issue that takes time, make sure you update the client as to where you are in the process. Even if it's a short note stating that you do not have an answer yet to resolve the issue. That goes a long way with them.
Report John's answer
Achieving excellence through customer service is going to be based around living up to commitments and coupling that with constant communication with your customers. Figure out what your customer loves, likes, neural, dislikes or hates about your product or service. Use large sample data to make changes and thank them for providing feedback. You can leverage free solutions like survey monkey, google forms, or simply send out email blasts asking for feedback. Once you have feedback figure out how you can maximize the betterment of your product or service. What can you do that doesn't have a negative financial impact on your business. Customer service is an ongoing very complex thing to master but at its core, it's going to boil down to whether or not you CONSISTENTLY are trying to better understand, and better take care of your customer base.
Report Clarence's answer
Empathy. Also show empathy towards your customers. Sharing in your customer's emotions creates trust and everlasting relationships. Customers look for someone to partner with rather than be "sold to" and forgotten about. This will lead to more sales and referrals.
Report Erik's answer
First and foremost keep the customer at the center of everything you do. Ensure that you are actively listening to them when they are talking to you so you can provide them with the right solution. Be the expert when it pertains to what you are selling. Always be positive when working with customers as well.
Report Keith's answer
Hi I am sure the answers above have given you solutions and a nagging question - what do they want?
Neuro Linguistic Programming - NLP for short, can help you to understand each customer better..
Let me know if you have any specific issues that you need to work on- for example - is there a standardised questionnaire that can be built to slot a customer in a bucket and then provide them a solution.
Report Supreet's answer
Measuring customer satisfaction helps determine the level of happiness a customer feels about your company, your products, or your service.
Customer experience Is the sum of your customer’s experience with your brand across all touchpoint on the customer journey, from initial discovery through conversion.
I wrote an article about Customer satisfaction experience and loyalty tracking key https://www.madepro.site/operations#3
Hope you find it helpful, and wish the most success.
Report Shady's answer
make the front line happy, your customers will be too
Report Nayer.'s answer
In order to excel at customer service, you need to actively listen to your customer's response to your questions and what they need. Be a student of the business at the company that you work for. In addition, restate your customer's concern and let them know what you will do and in addition, rely on your resources as things change frequently in customer service. Kindness goes far. I would recommend Harvard Manage Mentor trainings on building certain skills like communication, presentation, difficult conversations and etc. Keep learning and look up customer trends.